I took my bunny, Mildred, as a walk-in emergency. They saw us quickly, and allowed all family members in the back. Yes, fees were a little high, but not anymore than to be expected and not higher than I've experienced at other animal hospitals. Dr. Lee was very informative and very honest, and remained empathetic when giving us the sad news about Millie's cancer. Needing to take your furry family member into the animal hospital is never a pleasant experience, but the doctor and the staff made it as comfortable as possible for all of us (most importantly, Millie.)