| rev:text
| - I brought back a battery I had purchased the day before for a refund. The counter guy was obviously irritated before I even walked up to tell him what I wanted. I politely told him I would like to return the battery for a refund and presented the receipt. Still quite irritated, he asked in an angry tone of voice what was wrong with it. I calmly explained that my mechanic had told me to go and buy a new battery for my van because it was most likely the cause of the problems with it not starting or running for very long. My mechanic installed it and ran some tests and said it turns out the battery was actually not the problem, it was some other parts, therefore the battery was not needed. The battery had only been installed for maybe 15 minutes, then taken out again, so it's still brand new. The counter guy angrily answered that he needed to get a manager to sign off on the return and called the assistant store manager over and relayed the information I gave him. The assistant store manager was just as irritated and angry as the counter guy and yelled at me that the battery was installed and there was NOTHING he could do for me. He continued yelling and pointing at the battery posts, saying "look, these are destroyed and I can't resell this!" I saw only minor surface scuffs where the cables had been carefully installed and I asked him if maybe a little wire brush could restore them? He yelled again that there was NOTHING he could do for me. The customer behind me at the front of the line sympathetically said, "damn, that's rough man...". I lugged out the $165. battery I was now stuck with and said, "...last purchase I'll ever make from you guys." So so sad. I used to be a fairly regular customer at various Autozone locations around town, but this customer service was the WORST I've ever experienced ANYWHERE and really soured my view of Autozone in general. I'm very surprised at the lack of training when it comes to courteous, polite customer service. There was no offer of store credit to use towards other purchases, no offer of a partial refund, no other options, just getting yelled at "THERE'S NOTHING WE CAN DO FOR YOU!!!!" This whole scenario could have easily been avoided by a simple, polite explanation of the company policy BEFORE a customer purchases an electrical part, letting them know to be ABSOLUTELY SURE that this is the part they need BEFORE they install it/have it installed. I can only assume they DON'T inform customers beforehand, so they can use the "no returns on installed electrical parts" company policy to steal your money and leave you stuck with unneeded or wrong parts. Again, so so sad. Apparently my patronage is not desired. I'm sorry Autozone, apparently there's nothing I can do for you either.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)