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| - The Wife and I went to Claddagh with friends on a Saturday night in mid-December 2012, and were sorely disappointed with the experience. We did not have any food, so this review is based solely on our experience while having a few drinks at the place.
Once we were seated, the server came over to take our drink orders. Curious, I asked how the hot apple cider ("spiced rum & hot apple cider served with a cinnamon stick") was, and our server told me that she didn't know because she doesn't drink and doesn't know anything about alcohol. OK, fine, it's totally fair to not drink (I didn't for a long time), but shouldn't the answer automatically be, "It's great," when a customer asks how something you sell tastes?
Anyway, we proceeded to place our order, and she brought them out. Everything was fine, although The Wife's Claddagh Coffee Martini (vanilla vodka, baileys irish cream, kahlua, tia maria & coffee; garnished with coffee beans) was very sweet and, seriously, not very strong. We had our first round, and then it was time for round #2.
The server came back over to again take our order, and we had some questions. I asked, "Your menu says 'We like to mix things up[, so] ask your server for more draft & bottle selections & our rotating & seasonal taps! Ask your server for additional choices due to limited supply.' So, what additional beers do you have on draft?"
She replied with "I, um, I don't know. I don't drink, so I don't know. I think it's, like, the usual ... Coors, Miller ..." That annoyed me - the menu says to ask my server about additional drafts not listed on the menu, and my server doesn't know the answer to that really simple question.
Our friend then asked, "OK, well, what seasonal brews do you have." She gave the same answer, "I'm sorry, I don't know because I don't drink." At this point, I just gave up, and it has nothing to do with the fact that she doesn't drink. If you work as a server at a restaurant or bar, your job is to know the menu and the answers to customers' questions. If that means you need to know all the ingredients in a sandwich, you memorize 'em. If it means that, even as a nondrinker, you have to memorize the drinks menu, ESPECIALLY when you work at an Irish bar/restaurant that makes a majority of its money from alcohol sales. I mean, COME ON.
So, she lost out on what certainly would have been a higher-margin sale (I was interested in the Warsteiner seasonal, which is undoubtedly more expensive than the local New Belgium Fat Tire), and also indicated to me that the staff at Claddagh aren't well-trained.
Finally, for the 2nd round, The Wife ordered another Claddagh Coffee Martini, but directly asked the waitress to "Please make it stronger than the last one." When the martini came out, it was all wrong. First, it was brought out in a snifter (according to the waitress, they had run out of martini glasses. What bar runs out of martini glasses?!). Second, there was a head on the martini (yes, that's right, the martini was frothy). Third, this one was as weak, if not weaker, than the first martini. But hey, at least it was only $7.50 per martini ... If you're interested, I posted a picture of the frothy martini in a snifter in Claddagh's photos (http://www.yelp.com/biz_photos/yIWXPPGbePgPup6gz6ttNA?select=nHT8ay6gENgMwnPrIT-dtA#YVXoiIB4ZeKsexBWtGQLwA).
Needless to say, I won't ever suggest going to Claddagh, and will try to convince friends to go elsewhere if they invite me there.
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