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http://www.openvoc.eu/poi#funnyReviews
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  • Had an 11:30 reservation for Mother's Day. Arrived at the steakhouse to check-in with the hostess and was told to check-in with the hostess on the pizza/patio side. Waited 10 minutes to check-in with only two people ahead of us as the hostess was in no hurry to deal with customers. Finally the hostess from the steakhouse side came over, checked us in and led us thru a crowded maze to our booth. Seated and another 15 minutes passes, no server or drinks. Hostess returns and wants to know if we'd seen our server yet. Big no there so she runs off to get our waters while the people in the booth next to us tell her their server had been to their table 3 times and they still did not have any drinks. While we waited for our waters we saw 3 other tables of customers get up and leave without ever being waited on. Also saw a fight break out when customers from the table across from us went to the buffet and returned to find the hostess gave their table to another group. Then the buffet line ~ it was huge I'm talking Disneyland on a holiday weekend long. One employee making waffles, two making omelets which really slowed the line down. We finally made it back to our table with our food at 12:50 pm, an hour and 20 minutes after we arrived. I thought this was the first time they had attempted a Mother's Day brunch and the server said no they do this every year. Management needs to retake some planning and logistics courses if they think this is acceptable. The server once we finally met her was running her ass off to take care of all of her tables. We tipped the young lady 30% as none of this was her fault but I'm sure some of the customers probably did think that way and stiffed her on the tip. Management is a joke and although the food was very good, we'll never venture to this establishment again.
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