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| - Have you ever wondered if worldwide expansion might ruin one of life's great pleasures and treasures, Shake Shake? This location provides a definitive "yes" to that question. I love the Shack. I've been rocking shackburgers since the original location in the park was the one and only. I have eaten at Shacks in Cambridge, DC, and West Hollywood. Never had a bad experience until today.
The defining technique and characteristic of a Shackburger is the smash on the hot grill to create that beautiful Maillard crust. But the burger I got today was grey all the way through. No crust, no contrast of texture, just a grey, mushy mess on a potato roll. And mine was not an anomaly. When I was waiting at the counter for nearly five minutes for my order (despite the fact that my buzzer had buzzed) I noticed one burger after another coming out similarly. I don't know if the griddle (which I believe are top of the line) was not properly heated, or the griddles were not properly trained in the smash, or what, but the burgers coming out today were epic fails. Extremely disappointing, Shake Shack.
UPDATE: Gave this location another shot this weekend, and got the kind of tremendous burger one can usually expect from the Shack - one of my best Shake Shack experiences ever, in fact. Updating the review to four stars as an average. Keep it up!
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