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| - I called two companies initially. The first company didn't call me back for several weeks and when they did, they booked an appointment several weeks out with a $130 trip charge (which would be good for a year). Although I didn't necessarily have a problem with it (since some would be applied to the work), I just wasn't very comfortable with a several week more wait time. I called Carl and he said he was under a Jacuzzi working but would get back with us. We live a distance out (Carefree Highway), but he said he had a couple clients he was going to see in about a week and he'd arrange to see us at the same time. So it was great timing (a couple of weeks before the other company would have shown).
In the move of our spa to our new house, several parts went missing. Plus it had been sitting so we wanted to have him inspect it. He came the first time, looked it over, and then said he'd order the part, and didn't charge us for the service call nor ask us for any money for the part (that never happens). He also went to another house we own to check on the spa there. It wasn't filled up so we filled it and he came back another time.
He just left our house off of Carefree Hwy, our spa totally fixed, and the part which I expected to be a lot higher (I had already priced them online), he charged me less for his time and part then the part would have cost me to order. If I had gone with the other company, we'd still be waiting for our first visit, which would have been another week, and by the time the part came in, we'd be out of spa season.
Very likable man, I have no problem completely recommending him to anyone -- both capable and honest. I am a very good judge of character, and my husband and I were very fortunate to get Carl as our spa company and will share him with all of my friends.
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