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| - I was quite interested in eating here, however was throughly disappointed. The appetizer that we got, which was the fried mozzarella, was quite good, and the calamari was mediocre, but it was downhill from there. I enquired about the Sicilian style pizza and was told it was just a breadier crust. I decided on getting then original pizza Sicilian style, which was described as having tomatoes, mozzarella, basil, and evoo. Assuming that it was essentially a margherita pizza, which typically has little to no sauce, I was quite taken aback when I was served a sauce laden pizza. Trying to keep an open mind however, I tried it, but it was not very good. All I could fast was the pizza sauce and the burnt dough on the bottom of the crust. I could only eat one slice, as it was not good at all. Then my mother ordered the eggplant rollatini, which is typically just the stuffed eggplant. However she was essentially served an eggplant calzone, which is not at all what she wanted. My dad got the meatball sliders, which he had had before and loved, but they changed the meatball seasoning and he did not like it. So all three of us were displeased with our meals, and when the waitress came over and asked how things are, my non-confrontational mother responded "the quality is good." While a true statement, I opened my mouth to add how we were displeased with our meals, but she walked away to box our food to go. I decided to take the food and planned on giving it to a homeless person on the street, as it was quite a bit of food, but when she came back I expressed our discontent. She asked if I wanted the manager and I said sure, but when the manager came she handled it quite poorly. We expressed our concerns and what we did not like; the main issue being the misleading menu. She took out a pad of paper and wrote down notes and walked away. Then came a man who said that the restaurant was "certainly unorthodox" and that he was responsible for the menu, so that it was his fault. He did not apologize for anything, and asked if we wanted some cannoli, which we did not. When he kindly declined, and started to ask to maybe try the butter cake that they had offered earlier, or to see what else could be done, he walked away and we were given the check. It was very poor customer service, as working in the food industry myself, this was not the way to handle dissatisfied customers. Both my mother and my meals were barely eaten, so it was not like we ate it and then complained. I also have felt nauseous since dinner and have a poor taste in my mouth. I do not recommend this restaurant at all, and only gave it one star due to the mozzarella appetizer, and due to the fact that I cannot give this restaurant 0 stars. It was not worth the price, was not good at all, the menu was misleading, and the customer service at the manager level was pathetic. Don't waste your money nor your time. On the bright side, I don't have an appetite after being there, so I don't have to worry about over eating tonight.
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