| rev:text
| - I bought a Groupon for this place to help recover from a trip where I walked 10 miles a day for two weeks, as well as for a birthday treat. This was anything but.
The staff was awful. They barely spoke English. I booked an appointment for myself and an appointment for my husband right after me. When I arrived, I explained to her that I would be redeeming a Groupon for both me and him. She insisted that I had not booked my husband's appointment and that he would have to reschedule because she was "busy" and that I had to contact him to reschedule the appointment. Yep, me, not her. Thanks for the heads up, lady.
I thought maybe there was something lost in translation and tried to figure out if she understood that the next appointment she was "busy" with was my husband. I tried to tell her that she should have been "busy" with the appointment I booked days in advance for him, but it was unclear whether or not she understood. She continued to insist he could not come in. She took down the Groupon number for both Groupons anyway, even though I was the only one that actually received service.
After all of that confusion, I turned to the masseuse who seemed to be waiting for something to do. I had showed up in sweats, and just before I was about to walk in to the room the staff stopped me to ask if I was pregnant. I thought maybe this was some kind of medical question for safety, but when I said no the entire staff was beside themselves laughing, clearly because they thought I was fat. No apologies, or even a hint that this was some kind of awkward laughter at their mistake. They just thought it was funny to insult me. I nearly walked out, but I had already paid, and thought you know.... I came all the way out here. At the very least I can get what I came for.
The massage itself was terrible. It was noisy in the spa, one of the male workers kept talking loudly to the masseuse through the door. The massage "rooms" where more like bathroom stalls in that the walls were thin and didn't go into the ceiling. So joy for me when a wedding party who had also bought Groupons came in and I could hear their entire conversation like they were in the room with me.
Since the masseuse spoke zero English, there was no way to communicate to her what I needed and where it hurt. She was also doing strange things that seemed like a way of buying time to get through the 60 minutes, such as lifting up my extremities as high as possible and then dropping them on the table repeatedly, and sticking her fingers in my ears and swirling them around before wiping her fingers on my hair.
After the masseuse lifted up both my legs above her head for the 30th time, she unceremoniously dropped them while yelling "FINISH!" then walked out of the room and shut the door. I dressed myself as quickly as possible, but I couldn't escape fast enough. The woman at the front desk yelled and stopped me to pay "tax" just as I set foot on the pavement outside. She then rung up $5.00 plus tax on a machine and then told me it was time to tip her. I paid the amount so she would let me leave. I've never been asked to pay extra "tax" on any other Groupons before, and think this was her way of screwing me out of a few extra bucks.
I paid for ONE Groupon, I went though the experience. But now I discover that they've redeemed both Groupons. So now I get the joy of trying to get a refund for Groupon for services they claim to have rendered.
I've never been so insulted and furious with such terrible and selfish service. I feel scammed and cheated. This was supposed to be a birthday present and they ruined it. Never again.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)