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| - This is my first experience conducting business with dollar rental car in Canada. 3.5 stars
I reserved a compact vehicle through expedia.com, even pre-paid for the insurance coverage through expedia.com. Upon my arrival to the rental car counter, the car was ready for pick up and I was asked if I wanted to purchase their insurance coverage at $35 per day. I totally forgot that I had already purchased the insurance through expedia so I ended up paying for insurance twice. I figured I'd deal with this when I returned the vehicle but even then I ended up getting turned around at the airport, was on the verge of missing my flight, and when I did arrive at the correct terminal the wait line at the rental counter was too long so I was unable to speak with a customer service rep.
The vehicle - 5 stars
I was given a brand new 2012 Nissan Versa. The car was clean, fuel efficient, & very spacious for a compact vehicle (I''m 5'11 and had more than enough leg room even as my relatives who are also pretty tall sat behind me while driving). It only had about 386km on it. It drove smoothly and I had no issues at all with this vehicle.
The GPS
For an additional $13 per day I rented the Garmin GPS unit. It was one of the newest models and was extremely helpful. I highly recommend renting the GPS unit if, like myself, your not familiar with the area you're set to drive around. This was my first time driving in Canada so the additional $13 per day was definitely worth the investment. I saved time & money (using the GPS on my cellphone would've been quite costly).
The Bad
Upon returning the vehicle to the airport & heading towards the terminal I realized that I left my jacket draped over the back of the driver seat & my cellphone either in the front passenger seat or tucked in the bag with the GPS unit. I was literally on the elevator (which is only a few steps from where I checked in the car) from floor P1 to floor P3 when I realized I left my belongings. I took the elevator straight back down to P1 and when I got to the car I was told that it had already been cleared out. My jacket & my cellphone were both gone and supposedly no one knew where to find the guy that cleared out the vehicle and nothing was recently placed in the lost & found {sigh}.
I headed back to the terminal & checked in for my flight. When I arrived at the gate, the gate staff assisted me in contacting the rental car company again to see if anything turned up & still nothing turned up. One would think that because the rental car company had all of my flight information (name, phone number, flight number, etc) that if anything was left behind in the vehicle upon returning it they'd atleast make a courteous attempt to contact me at the gate but this never happened. So, not only did I end up paying for insurance twice, I no longer have my favorite denim jacket that I purchased a few years back and I had to spend $240 on a new phone. Not to mention the loss of all of my pictures, music, and contacts that were stored on the phone {sigh}.
Overall, I would rent from this vendor again because a majority of the mishaps were my fault. I advise all of you out there who's considering renting a vehicle from this vendor to just make sure to triple check the car prior to leaving it after checking it back in and don't buy into the crapolla of needing a gas station receipt from airport road if the tank is already full.
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