My little pup is a rescue girl, so she's a little nervous. Countryside was professional and every person there seemed to love their job. How many times have we visited places where the person seems to loathe life and their job? From the initial phonecall--a pleasant and excited woman--to the warm front desk reception to the kind veterinary assistant to the concerned vet--everyone was marvelous. Another reviewer mentioned that they took the time to bond with the pets, and that was also our experience. How refreshing not to be rushed or have our pet's concerns be overlooked.
The rooms were private and clean, so my little Stella wasn't scared to be there. While she didn't like having her temperature rectally taken (who really does, right?), she was much more relaxed than she might have been with lesser people. The diagnosis was kennel cough. They gave us antibiotics with explicit instructions and even introduced us to an organic variety of pill-hider that Miss Stella went wild over. We also found during our visit that Countryside offers grooming services. The groomer introduced herself to us and had a lovely manner with our dog. Lastly, they sent us home with a mug of treats and a stuffed toy that our dog absolutely loves. WOW. And it's a mere few blocks from where we live. Consider us lucky.