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  • We took our 2014 Ford Escape to Bell Ford this past Weds. for recall work and normal service work (we purchased this car new from Bell Ford). We made this appointment at least a month ahead of time. When we arrived, we were greeted like no one knew what we were there for. So we went over everything with the first person, but the service person who would be working with our vehicle was busy, so we needed to wait for him. Once he finally arrived, we needed to go over everything again. He made it clear that the recall work would take an overnight, and he said he'd keep us informed as to what was up with the car. When we had still not heard anything by 4 PM the next day, my husband called him. We received a call back around 5 PM, and he didn't even know that status of the vehicle, but told us it would need to stay another night and hadn't been touched yet! What!! My husband called back the next morning, Friday, and asked if they hadn't done anything yet, that they not start, and that we would be there to pick up the car. This is ridiculous that they parked our car in the sun and had no intention to work on it anytime soon. And the service guy wasn't even nice about it. And when we questioned him about it, we asked, "so you had no intention of working on our vehicle and there's nothing we can do about it?" He said, "That's right." Well, we will not be going back to Bell Ford ever again. We will take our warranty work and recall work elsewhere. And we would never recommend that anyone else go to Bell Ford for any reason. They have NO customer service abilities there. They seemed to have forgotten how important the customer is to their business. And we will be writing to Ford Motor Company, also, to let them know, too.
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