For Christmas we boarded 2 of our 4 dogs. There was a miscommunication between my wife and I on what time the dogs needed to be dropped off. For some reason she thought it was noon. I'm assuming she got that confused with the time that dogs need to be picked up by. I figured she knew something I didn't and maybe this was just because of the holidays. We figured it out Saturday morning and of course it was already after 10. We hurried to get there to drop them off and it was obviously almost noon by then.
The owner, Becca, was at the desk and we incredibly short with us. My wife apologized right away and her reply was a curt "fine". Everything else my wife said was met with an equally off-putting "yeah" or "fine". It was pretty clear that she was upset.
While I understand her frustration I don't think it's very professional to treat a client like that. I understand that introducing new dogs to the pack non-stop would be problematic. That said, we've been coming to Mutt Hutt for about 9 years, spending thousands each year boarding our 4 dogs, and have never been late dropping the dogs off. Had this been a recurring issue I'd understand some frustration. But even then I think that kind of attitude is crossing the line. Again, we've never once been late dropping the dogs off. We have always valued and followed Mutt Hutt's rules.
In the end is just really disappointing. That said, it's her business and she is free to do as she pleases. Sadly, we can't continue to support a business that doesn't respect us.
Due to Becca's unprofessional behavior, I can no longer recommend anyone boarding their dogs at Mutt Hutt. Good luck dealing with the attitude if you show up late!