I started to give a "4" but thought about it - I've never had a bad experience at Los Olivos. Maybe a small patch that they missed in the after-wash wipe down by hand, with water spots on the bumper some time back, but rare, and that's with the cheap wash. I've not purchased their higher end car wash services and have always been quite satisfied with the cleanliness of my car inside and out though I usually go the cheapest route - and on my old car, a 77 Benz, they've never damaged my windshield wipers as has Clean Freak's mechanical beast. I've also never felt they were pushy when offering upgraded or additional services. Windshield repair: Quick. Indiscernible after repair. No out of pocket cost -billed my insuror. Buffed out a bad scrape on friend's car I took in: Radical improvement in appearance: $10. There is a big difference in the after wash wipe down by hand and it's definitely a positive difference.