I'm writing this review as an update to my previous review on 7/19/2013.
Empire Today did nothing to take responsibility for their installers who stole a hand gun and a watch from our house. Rebekah C. from Empire Today who responded to my previous review must have an incredibly busy job as she posts the same canned responses and empty promises to the myriad of complaints that Empire Today has on every review forum imaginable.
Empire Today hid behind the fact that Chandler PD would not pursue the case. Rebekah even lied to us and told us that Chandler PD told them that we had decided not to press charges. Absolutely incredible. Chandler PD's investigation consisted of them talking to Empire Today's Head of Loss Prevention. Of course he told Chandler PD that his internal investigation turned up nothing.
Empire today successfully weaseled their way out of a BBB complaint and a complaint filed with the Arizona Attorney General due to it being a criminal matter.
I'm sure they are sending out the same installers who they don't even employ. They contract out the work to an installation company. Zero Accountability, Zero Standards, Zero Integrity.
Don't hire Empire Today. Find a local company that has integrity.