Crab cake with shells, greasy mess of fries, and nasty beans turned a 4 star experience into just being 2.
It was a Saturday... lunch... noon... 20 min wait as advertised... text message system worked as advertised... the "thank you" message after we left seemed over kill.
Waitress was super fast... but when she saw we were discussing the choose your own burger pad she didn't even try to up sell us to the specials... we were half way done when a table near us sat and we heard all that we missed.
Shakes were as advertised... I wish we hadn't been driving... the alcoholic selection looked like mudslide heaven! Straws are REALLY large in diameter and handled the pretzel bits of the Caramel Pretzel really well... 1 $6 shake was more than enough for 2 people... it was like starting a meal with dessert but the huge glasses of water carried us through the rest of the meal and were refilled promptly.
Frites with Parmesan Peppercorn - cute small bucket with a big problem... so much parm that it sweat out a TON of grease and the bottom 1/4 of the bucket was inedible... and it wasn't like you could get a handle on any of the fries... none of them were longer than 1.5 inches...so it was a bucket of ends?
Build your own burger should come with some warnings... the waitress told us that Brioche is just white bread "in case you didn't know"... um... no... it's not... but... um... yes... that's what it was... nothing eggy or sweet or any texture resembling Brioche... except the way the bun is formed.
You can skip the run section... we didn't taste the sweet onion rub on either a beef or a crab burger... and skip the provolone if you like that... it was kind of chewy... no taste... the cheddar was ok
Beef burger came out medium as requested... tasted great... BBQ sauce was great... baked bean side dish was straight up nasty... we couldn't decide what it was made of... and didn't care... 1 bite each... left the rest.
Crab burger... mostly bread in pockets... 2 dime size pieces of shell... more or less tasteless... the garlic mayo was nice... pickle chips were good... tried to eat just the crab cake to see if we could taste anything... and I mean anything... on it's own... nope... finished it only because of the cost... and the time... and not wanting to go somewhere else on a Saturday at 2... because by then it was 2 pm... and we were ready for any place quieter!
Jalapeno cornbread had lots of corn kernels and more pepper taste than heat... the honey butter was puzzling... the cornbread wasn't sweet on it's own... we felt like we missed something in the story behind the sides... not that there are any explanations of them on the menu.
We don't live in the area and would not give it a second try... there are literally dozens of other options that we could have spent $40 (before tip) on 2 burgers, 1 order of fries, 2 sides, and 1 milkshake.