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| - Very disappointed today in my visit to McCormick & Schmick's in Las Vegas. I've been a regular customer of Landry's run restaurants fit several years, I'm even a member of their diner's club. I took a fellow veteran, whom I knew did not get out often because of limited resources, to McCormick & Schmick's on Memorial Day to enjoy their complimentary meal in honor of those who served. I appreciate their generosity in offering to provide the meals, as many companies do not show any appreciation for the sacrifices made by the members of the military.
However, today's visit was way below par for McCormick & Schmick's and Landry's, as well as shockingly expensive. The restaurant was not terribly busy when we arrived. We chose a table based out my guests physical needs, and were immediately told it would be cleaned for us. A woman cleared the dirty plates away, then disappeared. We waited but no one came back to finish cleaning the table. After about 5 minutes we flagged down a young man who pulled a damp towel from his apron to wipe the table. I've managed FOH. I know this towel is not sanitary. There's no telling how long it's been in his apron or how filthy it is. That is one way pathogens spread in food service.
Anyway, that was all the cleaning we received. We then were left waiting several more minutes until a server came by and realized we had not received menus. She then provided menus and took our drink orders. We both asked if they had flavored iced tea or just plain. She did they had multiple flavors. So, we each ordered a flavored tea. We were not informed of any prices and only had the Veteran's menus. A few minutes later or drinks were delivered and orders taken.
After about 20 minutes or food was delivered. I received a salad, with a menu price of $16.99, that was slightly larger than a dinner salad at most restaurants and an overcooked, tiny, paper thin chicken breast. My guest received a 3+4 is piece of salmon with a scoop of mashed potatoes, and green beans (I liked the green beans) regular menu price of $23.99.The food was enough to fill us, but if I were paying for it I would have been very disappointed.
When our did was delivered our server offered us more tea. We both accepted. She did not mention any charge. It was iced tea, I've never been charged for refills so I didn't expect a charge tonight either. Later we ordered dessert. I had a third iced tea. Again, there was no mention of a charge.
When the check arrived or bill was $50. Dessert was $20. The remainder was for iced tea. We were charged almost $30 for iced tea! Who does that?! The menus should come with warning labels! That is not a customary charge! Each glass was $4.50! McCormick & Schmick's, your greed just cost you a loyal Landry 's customer. I will never dine in one of your restaurants again. The free meal that you provided these veterans was overvalued. The drinks you charged me fire Das just robbery. If of known that was on my bill I would not have ordered the desserts. I will never dine in one of your restaurants again, and will tell everyone I know about this outrageous charge.
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