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  • Terrible, terrible! It's been a few years since I have been here to Flamingo location, usually have been to the Excalibur location. Wednesday night took family here it was an 85th B-day and had a sad experience. The service did not start out right even though we had reservations we had to wait for our table in an empty restaurant. The service was slow in getting things out to our table, drinks, bread came there was very little had to ask for plates and oil/ vinegar, appetizer was dry no balsamic or oil for the caprese and it was removed before we finished it, wasn't asked if we wanted it to go. We had to remind our server about salad that did not show up with the appetizer. Our entrees, ravioli some cold in the middle, baked Ziti and Fettucini was bland and soggy. The chicken Parmesan (no cheese) was ok. More bread was requested a large order came out after our entrees were served. The server was not very attentive, maybe she was spread to thin with other tableIs. It was not a very good experience and did not want to make issues while the elders were there, but the elders did speak up sharing there disappointment on the way home which lead me to this review. Also called, no mgr was available, but Chef Doug took the call shared the experience with him, and would have the GM contact me. No calls were returned. I don't think this establishment cares. What was 2 star in now a 1 star rating.
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