This is the most frustrating experience I have ever had with a bank!!! They made an error in numbers when I opened my account and my direct deposit when into cyber space for 4 days and they couldn't do anything. I used the opt in feature when I opened my account so they would pay transactions coming into my account and not return them (I understand there will be an NSF charge) today I checked my account and they returned my rent payment the same day my direct deposit came into my account. The branch manager is never there and takes several days to return calls. The acting supervisor tells me "well the money wasn't in your account so we return the payments". I'm not stupid I am aware the funds were not there yet I covered my bases when I opened my account. Her response was "it's not a guarantee, we don't control it the electronics do"
Ugh!!!! I've never been so irritated! Why offer the service if you don't follow through!
I'm closing my account and going to a bank we're customers matter!