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| - DR. STEVEN GRANT IS AWESOME
His staff well the need work!!! Here is a letter that I sent to Dr. Grant...
There Dr. Steven Grant,
My name is Marco I have tell you about the customer service I was given yesterday, 11/10/2017 as you probably know I have been waiting for my sunglasses for almost two months. Now you have two older ladies that work for you, I don't know there names, but the shorter of the two kept telling each time I called about my sunglasses that she would call me back and give me more information about what is going on. I never received a call back. Now I called on November 7th at 611 am and I left a voicemail to your office and yes I was not happy because I was tired of being told that I was going to receive a call back and I NEVER did... and I actually had an argument about this twice, the first time it was over the phone with one of the older ladies,, she kept telling me that she called I and I have been waiting to speak to her all day and I had to tell her that she never called...I also called on October 31st at 1229pm and I was told that my sunglasses were not ready.... so yesterday I called at 930 am about my sunglasses I was told that my sunglasses were ready so I pass by.. now I was just going to pick up my sunglasses and leave but your employee ( the taller old lady) says to me very rudely, your glasses were ready since October 31st, and that they did call my number.. so I told her I was just going to get my glasses and leave but since you opened the conversation, I will tell you that nobody called me, she was actually arguing with me the Customer that just spent a lot of money in your office getting my whole family glasses... ... so I showed them my call history nobody called yes they lied... and here is another lie,,, she told me my glasses were ready on October 31st but I called that same day at 1229 and I was told that my glasses WERE NOT READY!!!! So yes those 2 ladies were lying...... and why would you argue with the customer in front of everybody, you would think that you would just give me my sunglasses and let me leave but no the taller lady wanted to argue with me so we did..... My family likes you a a lot Dr. Steven Grant but your two employees ( older ladies) were lying and disrespectful... and I again I keep saying older ladies because I don't know there names and I do not mean any disrespect by it..
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