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I came in to drop off 2 shirts and a table cloth.
I wanted the buttons switched from gold to silver on 2 shirts....I had called and was told to buy them and bring the shirts in so I did. When I first walked in I said I wanted the buttons switched and shirts dry cleaned. They looked at the shirts and buttons and said OK. Then they wrote my ticket and said $24 to replace buttons. I asked If that included the dry cleaning and the lady got snooty with me as if I had never mentioned dry cleaning. She then pulled out a price list and it was about three dollars per shirt and added it up to $30 to replace buttons on 2 shirts and dry clean. I said I would like matching thread on the buttons. She said that typically is what she tries to do, but then wrote it on the invoice.
Next, I wanted to have a tablecloth for my job dry cleaned. I asked how much and they began speaking to each other in another language and then quoted me $50. I said no thank you the place I go to only charges $15. Immediately, she said okay will do it for 15. I said no, because I felt like she was acting as if I was trying to bargain on her prices. I had already paid for my personal shirts at this point otherwise I probably would not have left my shirts with them either. It was the principle at that point... $50 to $15 in seconds... after speaking in another language when you spoke English my entire visit....
Neither of the women could decide when my items would be ready. I had previously called and they said that the buttons could be done while I waited that day. However, they do not do the dry cleaning at their location. I was told I would be able to pick them up the next day. I said that was no problem, but one woman seem to be concerned with the limited amount of time. I said how about two days from now. We all agreed that would be best.
Today, I went to pick up my shirts. One looks fine the other looks like crap. There are strings hanging from where the new buttons were put on and it is somewhat wrinkled. I asked if it was drycleaned and he said yes.
The man was very nice and said he would fix it, but I'm going out of town tomorrow. I can't have them wreck it anymore or keep it any longer as it is 4pm and I fly out at 10 am tomorrow.
Unfortunately, due to the outrageous price quote, attitude, and quality of work I will not be returning. Such a shame, because I was so happy to finally find somewhere good based off of the reviews.
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