Really had a difficult time with the daughter (who is in charge).
Although she is knowledgeable at what she does- she doesn't have customer service skills, and puts people on the defensive by how she speaks down to customers.
She also really needs to learn how she words phrases- so she doesn't put her mistakes on to customers- as if it is their fault for a mix up or an issue.
I caught her in a huge lie- and that discredited everything else she had told me regarding my situation. It was really uncomfortable for me, and I will not be going back.