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  • Renco replaced our tile roof. We went with them because they had done work through our HOA. Unfortunately, communication about the details of the job to be done (ie when the contract was discussed) was not satisfactory, and communication about the actual completion of the job was no better. We were notified on more than one occasion that our roof work was to be started. It was subsequently not started, and we did not get any communication from the "lead" that it was behind schedule. Even when we called, there were a number of times that we did not get any call back until we reached out several times. I felt that the team didn't pay attention to the aesthetics of the job. The roof job included a bird stop and drip edge that did not match the roof or the house (black/brown). The roof is a terra cotta color and the house is a cream color. Nobody had consulted us about these aesthetic portions of the job or let us know that they would not match. When I called to ask after the fact, stating that I was not happy that this portion stuck out like a sore thumb, they said it was "special order" or not available. I saw several examples in my own neighborhood of components which matched (& thus WERE available). Another issue was that the tiles were laid in such a way that there was a significant gap between the right edge of the tiles and the wall that it came up to. I had to show the job manager other homes on my street where the work was done more cleanly in order to get them to change it. They also stated in the contract that they would replace whatever wood needed to be replaced. After they first did the job, I noticed multiple very weathered/worn down wood pieces on the roof periphery which should have been changed. They tried to say they were not rotting yet; my argument was that the current roof has lasted 30+ years. If you leave these wooden pieces, it's not going to last anywhere near as long as the first one did. In the end, they corrected these issues, and I am thankful for that...but it was VERY taxing to have to guide them so extensively in order to get a professional-looking job. I think that they try to make their customers happy, but perhaps they have grown too large to really pay attention to quality control.
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