The variety they have compared to Chipotle makes this place really tempting, but they just don't have the customer service or flavor down like Chipotle does.
They're stingy on the amount they give you (sour cream "drizzles" on a bowl?) and unless you're getting one of the proteins that's ready and waiting, expect to wait 10 minutes to get your shrimp or fish.
Flavor wise, eh. The black beans weren't cooked all the way and though they've got really great salsa and sauce options, again, the amount they give you isn't enough to really make a difference.
$20 for a bowl, drink, and chips that aren't nearly as flavorful as Chipotle's? I'll pass next time.