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  • I just called to schedule two new patient appointment. The CSR explained they were booking 3 weeks out, which was not a problem. After being on hold for 15 minutes she got back on the line and explained that since I have two children and they both are needing same day appointments they can only schedule them for two different days, 12/12/16 and 12/14/16. I asked if there was anything later in the month so that I can bring them in together? She said only if I paid a $50 security deposit today. I politely declined. Personally this was beyond uninviting and not very helpful. I cooled down and called them back because I need an office with there hours. When I called back I spoke with a different CSR and she was much more helpful, she explained I did not have to pay anything today however, I would have to provide a CC # incase I did not show. I completely understood and setup the appointments for both of my children. She got all of my contact and insurance information and explained she would not run the card unless we did not show, in all the call lasted about 30 mins. I'm assuming she was checking my insurance. She explained I would get an email shortly so that I can fill out my children's information. The 1st call was not inviting, but the second call was much better. She made me fill like they wanted my children as patients and seemed to go above in beyond to get the needed information to successfully schedule their appointments together.
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