About two weeks ago I went to the Boulder Hwy store to get replacement pump housing for my Spa. The staff seemed very knowledgeable and from the pictures I provided they pulled the part from the shelf and I was on my way. As it turned out the part was not quite right (size) so I went back down with the damaged housing in hand to ensure I would get the correct part. I was told the part was a "special order" in stock in Pomona Ca. (special order-in stock??) After 10 days the part arrived and I picked it up yesterday only to find it was also the wrong part. I called and spoke to a "Manager" and attempted to understand how I could get the wrong part after taking the serial # & part # right off the damaged part. I was amazed as to the lack of understanding and responsibility I heard over the phone. I deal with customer service every day in my job and I can't believe how poorly I was treated over the phone.
Today, and I mean, just now....I spoke to the Manager @ the Windmill store and he is having the correct part shipped overnight so my weekend plans will all go well.
Funny, I was told that the Boulder Store was the best place to go only to find out that the Windmill Store understands the true meaning of "Customer Service"
Thanks, Alex