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| - Guess I did get the luck of the draw when I came to this Enterprise Rental car during my stint in Phoenix AZ. There were some great points and some good points, albeit the service is slow due to lack of personnel during Presidents Day weekend.
I found this Enterprise rental car on Priceline while searching for a cheap transportation option during my stay in the Phoenix area. The PHX airport prices moved considerably higher when i tried to look for something at PHX airport. I booked this car rental for $29/day a week before departure and prices at the airport were at least $48+, so it was decided to save money this way by renting off airport. Enterprise rental car seemed to be the best deal. Only problem is that Enterprise car rental does not do airport pick ups, neither do they do airport drop offs either. Upon arrival, I took a taxi from the airport to the enterprise rental car office on West Glendale Avenue in the Glendale district of Phoenix. The overall experience was great, although as aforementioned earlier, it was slow since they only had 2 people manning operations. I thought both of them handled it all amazingly.
It took me about 45 minutes to get checked in and be on my way. This is where the service was slow, but never lacking. It felt like it was being in a doctor's office just standing there waiting to be serviced and having other customers come in and wait alongside with me. I get it that they're understaffed, I've been there too at my own job and it can get get stressful, but these guys can handle it. Julia helped me with my initial reservation and another guy helped me with vehicle inspection before driving it off the lot. The office itself doesn't seem like much, but you can find the service to be good, albeit slower than many other car rental locations I've been at across the country. I just happened to hit a major holiday weekend where they have been swamped and that's okay. The Enterprise car rental office is located within a strip mall along W Glendale Avenue. Easy in and out along the I-17 corridor. There is parking here at the culdesac, although many of the parking spaces were earmarked for the Enterprise rental cars. Office is clean and kind of organized.
I'd like to thank employees Julia and Kyle for their warm customer service from check in , how to deal with dropping rental car off at airport location vs original rental location, and asking Kyle if they kept a photo copy of my driver's license on file at the time of check in, and the return, since i lost my wallet with all my credit cards and cash on this trip. They made my car rental experience here at Enterprise Phoenix a little better than what was reality for me. I enjoyed driving the Dodge Dart, which was pretty cool. It drove smoothly and no issues were experienced. I also purchased LDW car insurance from Enterprise car rental company, for just in case protection. They charge $18.99/day, which is less than that of the other major car rental agencies. I checked out this car half tank and returned it more than half a tank, but gasoline was cheap at $1.49 per gallon here, so I didn't really mind.
Do search for lower prices off the airport and you'd be amazed at how much you can save. Just be aware that you may need transportation to and from the airport, if you do so.
5 stars. Stat
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