Entire visit was over 2.5 hours, it was not a busy day and not a complicated illness. In fact the office was so quiet we could hear conversations in the other room. A little music would have been extremely helpful, for boredom as well as HIPPA. My daughter had to have a "girl swab" done, it wasn't until after it was finished that I noticed that the swab was expired and she had to do it again!!! Called for test results in the time frame given, not in yet but should be by the end of the day. Called again two days later, results in but needed to be reviewed by the HCP. I go to an Urgent Care for a couple of reasons, none of which were met by this location on this visit. On a positive note, Dr. Randall was very personable and took the time to explain the procedure to my daughter and answered all my questions. Not sure I will go back.