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  • Short: E-Bike's don't last more than 6 months from normal wear and tear warranty isn't honored, customer service is non existent, stay away if you can. Longer: We bought a bike here. About 6 months later it broke. Fine we still had the warranty. When we called they said (without seeing the bike) that it would cost money. We brought the bike in. They said the repair wasn't covered because we hit a pothole (that didn't happen). Their mechanic told me that he sees this all the time and the bikes aren't built well and don't last. The manager (Jen) had absolutely no power to do anything. She wouldn't honor our warranty even though they admitted the damage was from normal wear and tear and referred me to the owner. It would cost us $150 to fix the bike. The owner arrived 30 minutes later. He didn't greet me, come up to me in fact it looked like he was trying to get out of their asap. I went over and politely introduced myself and explained the situation. He said we could pay and he would fix the bike and walked away. The manager was sympathetic but couldn't do anything. In the end we found someone else to fix the bike for $30. I will not shop here again. I would recommend you don't even come in the door as they are all smiles when they're selling you something but could care less once you walk out the door.
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