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| - Ok, this place is a SERIOUS dump. And I mean DUMP. Don't for a second think that it's a four star hotel...not even close. I think Motel 6 would have been cleaner. But let me start from the beginning....I hemmed and hawed for nearly a week online searching for the best place to stay on our honeymoon. Based on the 4 star status and good reviews I saw online, it sounded like the best place for a suite with a jacuzzi, which was specifically what we were looking for. I was ready to book a room with MGM or Bellagio, but became convinced after reading good reviews that we'd get more from our money with a Celebrity Suite at Luxor, which sounded really cool and looked amazing from the pictures....so we booked the room.
We get there and immediately get accosted by time share people in the lobby, which was really tacky and obnoxious. And they made it sound like they wanted to give us comps and gifts because we were getting married, never mentioning until the very end of the whole schtick that it was a time share thing. I was pissed. Then we check in. We are on the 15th floor in the Celebrity Suite. Get into the elevator and it's my fiance and another lady. Immediately the elevator sounded and felt like it wasn't working right, really rickity and scary. No big deal, I tell myself, it has to go up on an angle. Okay. Then as it's going toward the 15th floor we hear a big crash sound and it stops abruptly and drops down at least a floor and bounces, getting stuck. It scared the living CRAP out of us. The lady grabs my fiance and screams. We all think we're going to DIE. The elevator is stuck and we sit there bouncing back and forth with it feeling like it's about to crash any second. My fiance hits a button and we drop down to 7th floor and the door opens. We get the hell out of that thing fast! We're all seeing our lives pass before us...I'm thinking we're going to die before we ever have a chance to get married. My fiance, who is a very tough guy compared to most, said it was the scariest thing he has ever experienced in his life. He thought he would die.
So.....after that, we are ready to run from the place but decide just for curiosity sake to check out our room. We go in and WOW, what a shock. It was smaller than the pictures and description made it look and the most dramatic issues were the SMELL and the horrific stains on the carpeting, along with areas of the carpet that were pulled up. Totally disgusting. I mean seriously.....I've stayed at Motel 6 that was cleaner and nicer. At that point we just laughed and thought we must be on a show like Punk'd or something. It must be some kind of a joke.
We went down to the front desk to tell our story to the manager. I explain to him about the scary incident on the elevator as our number one issue....his response? "We haven't had any other complaints". Oh, okay, then it must be our imagination.... I tell him he needs to have someone check out that elevator as something is WRONG with it and please address it. I could tell he wasn't interested in doing that.
Nice.
Then I explain my dissatisfaction with the room and all he can say is...."what would you like me to do?". Um.......... At that point, I told him we just wanted to get the hell out of there and give our money back! He did so without ANY attempt to fix things or give good customer service. Unbelievable. The attitude was almost as if he's hear this so many times he's tired of dealing with it and just immediately refunds people and gets them out. Which is probably the case.
We quickly took a cab over to Bellagio, which is where we should have stayed in the first place, and had a wonderful time there. It was like going from hell to heaven.
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