If I could provide my review with a zero star review I would.
I have never previously written a negative review for a business before because I think it's important to promote the exceptional businesses that care about their clients & quality of services.
My experience with Arizona Shuttle has been nothing but a disappointment. I booked a shuttle from Phoenix to Tucson prior to my flight arrival, & boarded the van only to be taken off the shuttle a few minutes later at the last stop at the airport to load more passengers. This company not over over booked their vans but offered ZERO solutions to resolve the situation- even upon calling their main office.
I understand things happen but this circumstance could of been handled better with understanding that they put their clients first. The attitude received from staff member Cecily was unacceptable and the main office offered no refund or even a manager to speak with.
This is the second occurrence of this incident for myself and it's safe to say this will also be my last experience with them.