| rev:text
| - I have previously given a rave review of Kiwi Loco. We've come here several times during the week for their promotions, as listed on the website and on the front window of the shop. But after nearly 3 months of regular visits, I'm redoing my Yelp Review.
Today, I took my kids in for the 1-3pm Mom and Tot special, where the 5oz kid cups are just $1.
First, the kids cups are not out, you have to ask for them.
Second, we got our 5 cups to the register and the young man behind the counter said my total was over $16. So I said, "aren't the kid cups $1?" He looked confused, then said "oh yeah". He gave me my new total of $8.29. Which still seemed high, but I thought maybe the children were $1 and mine was regular price. So we sit down and I look closer at my receipt. No, he put in a different discount and I was over charged. So I took my receipt back up to him and explained that I was still overcharged. A young girl came to the register to see what was going on. The young man told her that I was asking for a discount that was only from 11a-1pm. She and I both let him know that no, the promo was 1-3, as stated on the window. She apologized for the error, and said that they couldn't redo my transaction, she'd give me a $5 giftcard for my next purchase. (it's a digital giftcard on my loyalty acct, so I'm not even sure it will even appear since I have no physical proof of the giftcard). I thanked her since the $5 was more than the wrongly charged amount, then rejoined my children at the table.
A few minutes later, the girl came to my table and said that "in the future, you have to ask at the register for the promo, and had you done that, you wouldn't have been overcharged."
Hold the phone.
I've only ever come to the shop when they do the promos. I've never had to ask for it. If they are doing 20% off on Mondays, or BOGO on Tuesdays or whatever, it just is, and we've never had to ask, they just do it. So now, I have to remind them of their store promotion? This isn't a coupon you hand over, it's a store wide promotion. And she was saying it was my fault I was overcharged? No. I did tell the young man at the register when he gave me the incorrect total. It was him who gave me the wrong discount, it was also him who tried to blame me for asking for an expired promotion, when the truth of the matter is that he doesn't know his job properly. It's printed on the front door for heaven's sake!
****update. the owner returned me call and I explained all of this to him. He did seem genuinely interested in the problem and apologized, said that he was very sorry for the issue and assured me that he would speak with his staff. He said this particular promotion was one they were hoping to grow, so he was glad that I took the time to call and speak with him. I was pleased with his prompt attention to my customer service call and I will give Kiwi Loco and their promos another shot***
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