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  • These 2 stars is not necessarily for the gelato itself, the actual premises, or any of the above, but rather the service or lackthereof. Never did I realize my visit would turn into a Mean Girls sequel, but with one Mean Dude. As advertised on Toronto.com, Hotel Gelato offers a free medium or small sized (can't remember which one - didn't matter) cup of gelato. Great!! So we venture over there as we'd never been and was surprisingly served a nice dose of atttiudeeeeeeee. I told the girl it was my birthday and she took my order etc. but apparently to no avail, this was not allowed! I have no clue who this guy was (owner, manager?) but man, the cattiness was intense. He came over, smiled in the most passive aggressive way saying that - unfortunately I couldn't get my free gelato unless I had signed up for their mailing list. Seriously?! So your going to take the gelato out of the cup and put it back into the front display? LOL. So I said "ok, so I will just sign up for the list now then," He then proceeded to say "I couldn't do that and it would take over 2 hours for the request to process" again LOL. So I said nevermind and was leaving then he said, 'ok this one time I could do it' more LOLs. So he asks me what I wanted and I said I didn't know because it all looked so good :D I asked for his opinion and his favourite and he smiled in that weird passive aggressive way saying that he didn't know. Whoa! Ok, someone works here and doesn't have a favourite gelato! Interesting.... So finally (after all this nonsense which I was stupid to even put up with) I got my gelato. It wasn't amazing or worth this ridiculous nonsense. My visit must have been an anomoly because everyone seemed to be happy and loving the gelato. After all, if Tom Cruise came here - I must be an anomoly! If you like a pretty place to sit and eat Gelato, this is the place for it. It really is like a Starbucks of Gelato joints - with little water stand and chandeliers. If you want friendly people in contact with your food or making you feel like its worth handing over your hard-earned money over for a small cup of food, then this is not the place for you.
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