Have picked up a slice at many Pizzaiolo locations without any issue. Until today.
Ordered 2 pizza's for our office. Told it would be ready in 25 minutes and when I went to pick them up, they hadn't been made yet. Girl behind the counter blames another employee for it. Strike 1. I wait. When it's ready I'm given 2 dipping sauces to compensate for their error. Strike 2. I take the pizza's up to a hungry boardroom of people who dig in only to barely eat it. Doughy, hardly any sauce, cheese not close to evenly distributed. Clearly they were made in a rush. Everyone was too hungry at this point for me to take the pizzas back. Half eaten slices on everyone's plate all went in the garbage.
After a terrible customer service experience and then awful pizza, I decide to call. Chat with the Manager Alda who explains that this is a small business and they don't do refunds. She would be more than happy to make us 2 new pizza's if we return the others. Well... too late for that. She then goes into a sob story about how all the people at this location work really hard and do the best that they can. It's a small business, she kept repeating.
To Pizzaiolo and Alda, I also work hard. My time is worth more than 2 dipping sauces. The money that I earn is to be spent where my business is valued. It is incorrect that my time and money should be wasted because you don't want to take responsibility for incompetence.
The $40 you would have refunded us (less than 1/2 in actual product cost) will cost you a significant amount in the long run as I have just sent a company wide email with the advice Alda provided. "You should have ordered from Pizza Pizza'
Thank you Alda, we will most certainly not order from you ever again.