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  • Last Friday morning I opened my garage door and found a bubbling spring next to our ironwood tree. It was about 2' x 3', and it was obvious our water main line was leaking. I monitored the rate of the leak by reading our meter, and my wife and I began researching plumbers -- mainly using the Phoenix BBB website. We only considered plumbers with an A+ BBB rating, and preferred plumbers that were BBB accredited. The company we called was in the process of shutting down for a week's vacation, but they recommended we contact MNS Plumbing. About 130PM we called. The woman from MNS apologized that their technicians were all busy on jobs and said someone would show up at 7AM on Monday morning. Thirty minutes later she called us back and said said for a technician just finished a job, and that he would be at our house soon. The person who came was perfect, a former US Marine, a hard worker, and very friendly. He worked until dark, digging out the area by hand (during a monsoon rain), he found three large roots about 5" around which pressed the pipe and caused it to crack. He cut out the roots, then had to get parts. He came back, repaired the pipe, and by the time the sun had set, it was fixed. His work was excellent, his attitude was excellent, his bill was surprisingly fair. We could not have been happier. After moving to the valley six years ago, we finally found a plumbing business we trust.
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