I used the parking feature offered through the Fairfield Inn for a week long vacation over the holidays. Signing up online was a breeze and checking in went well. The problem we had was that when we got back and called, we were told that it would take the shuttle 40 minutes to pick us up from the airport! They are only 2 miles away and when I had spoken with them before parking, I had been told around 15 - 20 minutes depending on how busy they were. We were VERY suprised. We decided to get a cab from the airport instead of waiting - as we were pulling in the hotel, I received a phone call from the front desk asking if I was waiting for the shuttle. I explained that we had decided on a cab and was told that the girl that told us 40 minutes pulled that answer from SOMEWHERE but that the shuttle had been sitting at the hotel the WHOLE TIME - he would have been there in 15 minutes if she had told him! The lady at the front desk was really nice about it and apologized repeatedly. She even split the cab fare with us since we shouldn't have had to use them in the first place. With the exception of the desk girl not doing her job correctly, the experience was pretty good - ALOT cheaper then parking at the airport!