Note: I gave this place one star because of the SALES experience not the bike repair experience.
I went in here to buy a commuter bike for work. the sales associate was BRIAN and I told him exactly what I wanted in a bike. He took me to a bike and told me he had sold three of them and it would be the best bike for me. I didn't love the style so I found a few other ones that I could ask him about. He wasn't knowledgeable at all and made general statements about different gear set ups etc. I picked out a bike and went to pay... he said I needed a female seat so he reached under the seat cabinet and handed me some random seat that he dusted off from the floor. He didn't fit me for a seat. Nothing. I go to pick out a helmet and I asked if this one comes in other sizes. He said no you just tighten it. He seemed pissed off at this point that maybe I was taking too long or something. I was only there for an hour and barely asked questions because I felt like he was just telling me BS.
I asked for a discount on the helmet because it was the last one (the display one) and it was scratched up. He said "NOPE. No because I can sell it to someone who will pay full price for it." Thanks for the snarky comment Brian.
I go to pay for everything and show my boyfriend the helmet. He said it was way too big and lo and behold the inside said it was a large. At this point I'm peeved because he didn't even take the time to make sure I was buying the right helmet or giving me correct info when I asked for help. He just kept pacing by the register waiting for his commission. I told him I'll take my money elsewhere for the helmet.
The guy who tuned up the bike was amazing. super knowledgeable and friendly. He asked if I was fitted for a seat....NOPE. He got another guy to help me (bearded fellow) and I told him about that arrogant sales rep Brian. He gave me a $120 seat free to put on my new bike, which was nice of him. this man is the only redeeming part of my experience.
I spent $1,000 in that store and I was treated like garbage from the sales rep. You'd think they'd show a little respect but unfortunately this was the only place in town that had the bike I wanted. I was made to feel like I wasn't wanted there. It felt like I was being ushered to get my bike and get the heck home asap. It was really uncomfortable and sad for them because I needed bike accessories and I just decided to buy those at a different store.
never buying a bike here again. never recommending it. stay away unless you know exactly what you want to buy because you're a bike expert.