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  • I had to do the dreaded task every single female despises...bring my car to the mechanic for a new battery. Fully preparing myself to get screwed as usual, the man behind the counter could probably sense my hesitation as I walk in the door but he was very friendly and introduces himself as "Scott Ketchum". In my head I'm thinking this is the typical foreplay before he tells me I need blinker fluid etc. But then something amazing happens, he tests my battery to make sure that's what the problem is and tells me I should go to the dealer because the battery will still be covered under warranty and they will have to replace it for free. The story goes on from there with how he went above and beyond to make sure I was taken care of, but to make a long post short I will just say the end result was me walking out of an automotive shop smiling for the first time ever and very grateful there are still quality people that understand customer service goes a long way in creating a lifetime customer!
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