Macy's your star is falling, soon it won't shine at all. I went here on Sunday after seeing an item that the website was in stock in Men's wear so I stopped at the store on Sunday. After looking and looking I could not find it so I asked for help from an associate. She was beginning to help me but then the phone rang and she went to answer the phone. I had visions of "always manning the desk" from Devil Wears Prada in my head. She then tells me that it should be in Young Mens wear. Well, checked there, so then she went with me and said the brand didn't have a sign it would just be intermingled with other stuff. UMmm what? So after spending 10 minutes with me the phone rang again and as she walked away she said well the computer says we have four but it must be wrong. I have to go. I walked out pretty disappointed. So from this experience, I gathered: 1. Your brand signage sucks. 2. Your associates are more worried about answering the phone than in person customer service, 3. I shouldn't trust your website. Yikes. I would normally give it a 1 star, but bumped it up to two since your associate actually took 10 minutes of their manning the desk time to help. :-(