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| - My stylist was Raphael. The haircut was mediocre, at best. The color coverage was incomplete. I had quite a bit of gray hair left all around my hairline, especially at the temples and in the middle of my forehead. The young woman that I spoke with the following day, mentioned that he KNEW he had missed all of that gray hair. VERY UNPROFESSIONAL FOR SUCH A GROSSLY OVER-PRICED SALON! Due to his limited availability and my 57 hour work week, scheduling an appointment to correct this was difficult, (over a week out). Unfortunately, I had to reschedule this appointment in order to work late. Again, scheduling conflicts became a hinderence to a timely resolution. However, when I asked if the timing would be an issue, I was ASSURED that there would be NO PROBLEM. Consequently, I was surprised when the salon called me ONE HOUR before I was to come in for the color correction. The call was to inform me that I needed to pay 25%, since too much time had passed. Not even the owner cared whether I was satisfied or would be a returning client.
POOR CUSTOMER SERVICE--SLOPPY COLOR--BIG $$$ FOR NOTHING--BUYER BEWARE
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