| rev:text
| - After two negative experiences, I wanted to give this location another chance, only to be severely disappointed once again.
Upon walking into the door, I am greeted (if you can call it that) with a, "What's the last name." The girl behind the counter obviously could care less about customer service since she gave less than none. Not even a hint of a smile. The girl looked as if she were going over everything else she would rather be doing in her head. I felt not only unwelcome, but disrespected as a paying customer.
I came with a friend who had never done a spray tan before, and I let the girl explain to her how to do it. I myself have worked in a tanning salon for over 5 years, and every direction that the girl gave my friend was 100% wrong. To keep my friend from having her spray tan ruined, I explained the correct way for her to apply barrier cream, pose, etc.
When it came my turn for the spray tan, I stepped into the booth onto the metal plate and was pracitcally standing in a puddle (a problem I had had before). I went up to the front and asked (very politely), if she could please wipe down the plate because it was still very wet. Not only did the girl roll her eyes at me, but she did not entirely wipe the plate. I was still standing in wetness during my spray.
On top of everything else, I ended up having water drip on me from the ceiling of the booth due to the fact that the machine had not been properly wiped down after sanitization. Any vet spray tanner will know how detrimental having water drip on you during a spray tan can be.
It goes without saying that I will not be returning to this location any more, and neither will my friend.
If any managers are reading this and are interested to know who the girl was that was working, I visited on 10/7/12 at 6 pm at the Tempe location.
|