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  • I do not write many reviews but I think I need to share this with others so everyone is aware of and be on guard for it. I have ordered their mango cake several times is it is far great and my family loves it. We have also ordered their buns and other deserts with very little complaints. I would question their drinks and service there. I have placed orders for mango cake in advance several times and 4 out 5 time I have been disappointed with their services. On several occasions I had to wait on my cake for several hours because they gave my cake away or pretend I have never order it. I would wait in line and ask for it they kept on telling me it is on it way and when it came out from the kitchen they stick it in the display case instead of boxing the cake and hand it to me. Instead they would continue making all the drinks for the 5 customers that were in line and I continue to wait for my cake while being ignored. Now I already spent over $100 at the shop and I was in line first waiting on my cake but they continue to serve the individual customer who are only buying stuff that comes up for less than $10. Terrible! They latest incident was on Christmas Eve. We order a cake and they suggested that they would make make one with more fruit layer on top of my cake but instead they only applied fruit on the perimeter of they cake. Also my family order bubble tea and in one drink it had a funny taste and we took a sip and told the ladies at the counter that it did not taste right. Their reply was to buy another one. I was so pissed off at them and we just left. My whole family (My mother, uncles, aunties, and cousins, and my wife and kids) have decided to boycott them. We refused to treated unfairly. We loved good food but customer service is also goes a long way. Koko Bakery does not get any love from my family. I am a Chinese American and I am proud of it
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