Maybe I'll try my luck here at a later date. I've been with T-Mo for about 10 years and I've probably had about 17 phones (replacements and all). We considered upgrading our phones, but the sales guy was trying to confuse us. Sorry, I'm not easily duped. First, we were told they didn't have the phones in stock and would have to order it AND pay the shipping. Why? It isn't my fault you don't stock the phones. Then after he took us allll around the Moberry Bush, he proceeds to tell us to pay $400 up front plus leave our current phones there. What?! He was clearly blowing smoke up our a$$es and we don't smoke!!! I've never heard such Tom Foolery as long as I've had a cell phone. I left the store disappointed, but I got over it and at the end of the day, my current phone still works great. So I'll just keep on using it until it turns to saw dust.