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  • They had my car for a week and never did anything. I dropped my car off on Monday, asking for a quote and repair to be done while I was out of town for a few days on a work trip. I never got a call with a quote until I pestered them a couple times. I don't know what the delay was. They originally said they'd call Mon afternoon or Tues a.m. The quote was finally provided on Friday, over $1000 for suspension work. Then on Monday I get another call saying they'd ordered the wrong parts, and the actual total would be over $1400. I told them no, they'd already given a quote and the mistake was on them. They of course refused to do the work. Then they called back and offered an approx. $200 discount over that, for only $250 more than originally quoted. I asked for a specific breakdown of parts and labor charges, which they refused to provide. So, I picked up my car - they'd had it for 7 days, no work done, no apology offered by their staff, and no written quote materials were available when I asked for them. Finally, during the week they had the car they offered twice to send photos of the things that needed repair, but they never sent them. So this appears to be a shop that is either incompetent or dishonest, perhaps both.
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