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| - I don't want to give this "hotel" even a 1-star rating; in fact, I'd give it a negative 10 rating or more. I've stayed at many different hotels and resorts throughout the world and in Las Vegas, but the PH Towers by Westgate is hands down the ABSOLUTE WORST hotel I have ever had the misfortune to stay at. This place is basically a glorified-looking dump: (1) The Valet was full upon our arrival on a Friday night which I've never seen in a hotel before; you have to take a shuttle to get to self-parking. (2) The housekeeping and hotel staff was utterly lazy and incompetent; I came with my family so we had a total of 5 booked rooms and we ALL had problems. After unsuccessfully trying to adjust the freezing temperatures in our rooms, some of us called and asked for extra blankets; the responses we got? "Check your closet for a spare" or "I only have one blanket in my cart so that's all we can give you." (i.e. "I don't care if you freeze to death; enjoy your stay!") If there weren't any extra blankets in our closets, they actually told one of my cousins to take the spare blanket off the sofa-bed! I slept on the sofa bed in my room and there was only the mattress when we pulled it out; we had to ask for extra sheets and blankets. So call me crazy but WHY IS A BLANKET STILL ON THERE FROM THE LAST GUEST? AND he's telling her to USE IT?! When she threatened him that if she got sick and it would his fault, and what was so damn difficult about bringing up an extra blanket, only then did their staff agree to bring one up. When she finally received the blanket over an hour later, it had HOLES. Another runner who finally brought one of our blankets refused to make the bed which he had messed up, lying flat-out by saying he didn't know how to; it wasn't until THREE AND A HALF HOURS LATER when we finally called the hotel manager to come to our room who said all employees are trained to make the bed, but our runner was just lazy. And get this - he can't be fired because he's Union, so basically, the manager told us they can't do anything about it, even though he knew he'd hired crappy employees. One of the housekeeping staff actually informed us that there was a LINE for housekeeping and so the bed wouldn't be made until our call/request was answered in the order it had been received! TRASH: apparently the housekeeping staff doesn't believe in emptying out the ONE trashcan that is in the large-sized suites - our trash from Friday night was still in the wastebins when we checked out on Sunday. (3) Hotel staff frequently dialed our rooms when they meant to dial other rooms - how low must your IQ be that you don't even know what room you're dialing? Seriously, I DO NOT recommend staying at this dump; a third-world hostel is probably run better than PH Towers. We booked here for the location, but should've gone with ANYWHERE else on the Strip.
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