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  • *** Amendment to my review below... I've been in touch with the corporate Party Booths office (vs the local TX contact) and they have worked hard to make the situation better. I know it was beyond their control, but they are sending the double prints from our event as well as a check to make up for the trouble and postage that we will have to pay to mail them to our guests. I appreciate the extra steps they have taken to make up for the issues and am revising my rating because of the nice customer service we've received since then. *** Maybe we just got unlucky with them... but I had a HORRIBLE experience. I paid everything on time via paypal and even sent them an email after I submitted payment but never heard back. 2 weeks before the wedding, they emailed me saying I hadn't paid my balance yet. I had to follow up constantly to make sure they received my payment because I wanted to be sure that we were set for our wedding. I emailed them many many times and was getting really nervous because they were slow to respond or would just write back and say they were looking into it still. They finally confirmed that my payment was received a week before the wedding. On the day of the wedding, my coordinator said she had many problems with them. The biggest issue of all was that their printers weren't working! So no one received copies of their photos. He said he would mail me copies of everyone's pictures but now I have to spend more money to mail them out to our out-of-town friends & family. Plus I feel that if guests saw others walking around with their photobooth prints, more would have used it. He did offer to stay an extra 30 minutes because of the issues (whoop-dee-doo), which is the only reason I gave them 2 stars on professionalism and flexibility. I've emailed the guy since then but have not heard back. I haven't received any apology or follow up about when I can expect all the prints. No response at all. I don't feel our booth was fully utilized because everyone thought it was broken, and I think this company was a COMPLETE waste of money. My advice - go with a trusted local vendor. That way you know exactly who you are dealing with and can make sure they will provide you with the service you expect and deserve.
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