Here's a typical service representative conversation, "We haven't figured out the problem yet. It could be today or tomorrow." I have been to this place for the same problem 3 times to try to figure out why my Dodge does not shift properly. I even made a YouTube video of the symptoms while the car wouldn't shift. Service guy says, "we are not allowed to look at YouTube videos." Not easy to work with, not technically competent, not proactive problem solvers. "We would not be able to justify warranty with Dodge and we would only be guessing what part to replace." Went to Concord dealer who fixed the problem by rebuilding the transmission under warranty on the 1st try!