I must say I am totally impressed with the owner of this business. When I am in Vegas I always stop here always with positive results,this last trip there was an issue. I'm am happy to say the owner made contact and immediately handled the issue I didn't even know he had emailed me until I got back to California !!!! He is truly a class act and I say that from my heart. I will say if you are in the business of customer service have a "bed side "manner there is a right and wrong way to treat customers . The number one rule is tact. Thanks again !!!!!More women please!!!