Many times for many years before, this place has been so great. Something has changed. I tried to check in early but could not which I understand. Several others were checked in early while I sat and sat. Shelby knew I was there . I checked my bag and left. Coming back, I was given a room very far from the elevator so I called and asked for a room near the elevator like my IHG profile says. I was told no rooms were available. So I went on hotel tonight app and saw they still had rooms I went to the front desk asked for the manager was told no manager available .So out comes a guy who's ID says supervisor and he gives me a different room. If that didn't happen, I was going to hotel tonight and leaving. I'm guessing someone bought this place and ruined their formerly great service. The are plenty of hotels in the area where I will stay in the future. As for this place , goodbye never again. By the way , this year I've logged over 100 hotel nights and never treated this way so I should feel lucky Don't ever stay here