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  • I have been going to Cracker Barrel for a long time now in Utah and Arizona, but today I went to the one in Vegas for the first time. Extremely unhappy not the same!! First off the food service was very slow and she kept forgetting things. Second the food was very bland. The corn bread was the worst I have ever tasted no flavor at all! I had the signature dish country fried steak and the steak had no flavor and the white gravy was so thick I can taste the flour and it had no flavor and was very cold. To top that there was barely any gravy on my steak or mashed potatoes!! Everything I ordered tasted the same all the food was very bland! My mother-in-law had the same thing. She also had a piece of hair in her food so we told the waitress and she got the manager!! When the manager came over we told him about the hair and he stated " ooo no I will take care of it" all with his head down like he did not care then walked off!! He had no customer service and was very rude about it! After we got the check I went to pay and the lady behind the cashier we very nice but she asked if we had a good meal and I told her how I felt. She got the manager again and again I told him why I was not happy. I stated there was a hair in my mother food and he stopped me half way through my sentence and stated " And I took care of that" ( extremely rude tone) very disrespectful. I explained to the manager I am not looking for free food. Just wanted you to know so it does not happen again and furthermore Cracker Barrel has a better reputation then the service and food we receive today. Along with a manager that was respectful and understanding!! I don't think I will ever go back to that Cracker Barrel again!! Very disappointed!!
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