Everyone has been incredibly nice and helpful. We put an apartment on hold back in mid-April. We were supposed to move in the first of June, but something happened with our last apartment complex and we couldn't move in until the 11th. They held our apartment for a month after the last people moved out, AND they made sure we got a corner fireplace. Everyone from the maintenance man to the leasing office staff have gone above and beyond to be more than accommodating. The apartment was clean and they even gave us a roll of toilet paper and paper towels when we moved in as a welcome gift. The parking is great (which was our biggest issue at our last place), everything is clean, and the neighbors are nice and quiet. I guess the only downside is that you can hear your neighbors' garage every time, which isn't that big of a deal, and the garbage collection is incredibly loud, but you'll get used to it.